Our Policy

Company Pricing & Policies

At South Texas Piping LLC, we are committed to transparency, professionalism, and high-quality workmanship. We strongly encourage all current and prospective customers to review the following policies and disclosures to ensure clear expectations and open communication.

Contract / Disclaimer

Thank you for your business. Please contact us with any questions regarding this invoice.

South Texas Piping LLC. will not be liable for any unknown, unforeseen, or pre-existing problems with the existing plumbing systems. Any of these said issues that may arise or are discovered during the course of our work (that are not described as being part of or specifically mentioned in the job scope above) which need to be addressed in order to proceed, will be discussed and agreed upon before any repairs, replacement, new installing or re-configurations of the plumbing system is completed.

Although it is not expected, occasionally when working on a very old galvanized or copper water supply system, the old piping nipples or fittings can break off at the threads when attempting to unthread and disconnect an old fixture and make connections for a new fixture. If it becomes necessary to cut into a wall to access a pipe that has broken off inside the wall, additional charges above the originally estimated price may be applied. The customer will be notified of any such situations before any access openings are cut.

When water supply to an older home has been shut down for a period of time, it can cause the water supply lines to release rust and scale debris into the water supply system when the system is re-pressurized. The potential severity of this is not something that can be expected or anticipated. If fixtures become internally clogged with debris or will not properly shut off when the water supply system is re-pressurized, South Texas Piping LLC. will not accept liability for these repairs. During the water testing, if there are any leaks or other problems with plumbing fixtures discovered, those issues will be brought to the attention of our site contact and will result in additional charges to repair or replace.

When attempting to adapt or connect to an older home’s existing water supply, drain/vent, or gas supply piping system, piping and fittings can occasionally break or become damaged due to their age and condition. If an existing water supply, drain/vent, or gas line breaks off somewhere, or becomes damaged during the process of adapting between old and new piping, additional charges over the estimated proposal may apply. The customer will be notified of any such situations if this were to occur.

Cancellation Policy South Texas Piping LLC

Please be advised that cancellations made up to [48 hours] before a scheduled appointment via [email, text, phone call] will be processed without a penalty.

Cancellations made [48 hours] or less before an appointment will be subject to a charge of [half of the service rate]. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show.

If South Texas Piping LLC cancels an appointment with less than [48 hours notice], a new appointment will be scheduled without penalty to the client, subject to availability.

Refund Policy South Texas Piping

Please be advised that all Service trip and diagnose/part orders fees are none refundable once invoiced to customer receiving services. South Texas Piping have arrived at customers property to Diagnose/Ordered parts for customer are liable to bill customer for work performed as contain service trip fees/diagnose. Once jobs are completed scope of work witch includes water leaks, water heaters parts replacement/ Installation, sewer stoppages, faucet installing, cartridge replacements, filtration installing are not refundable invoice rendered.

CPVC Piping Notice

Over the past decade, we have observed increasing failures in aging CPVC piping due to brittleness. As a result, South Texas Piping LLC requires that water be shut off prior to performing any plumbing work in homes or businesses with CPVC piping.

Even routine repairs—such as replacing a tub or shower cartridge—can lead to pipe failure once water service is restored, despite extreme caution during handling. Due to these risks, our technicians are required to inform customers of potential CPVC failures and obtain a signed CPVC Waiver, acknowledging that South Texas Piping LLC is not responsible for product failure related to brittle CPVC piping. Independent research on aging CPVC piping confirms these concerns.

Scheduling Service Calls

Once a service appointment is scheduled, customers will receive a confirmation call 20–30 minutes prior to technician arrival. If we are unable to confirm that someone is present at the property, the technician will not be dispatched. Confirmation is required due to prior instances where technicians arrived on-site without access to the property.

Scheduled Repipes & Bid Projects

When a repipe or bid project is scheduled, the required permit is pulled immediately. If the homeowner cancels the project, the homeowner is responsible for all permitting fees. These fees typically range from $150 to $450, depending on the municipality and scope of work.

Service Fees & Rates

One Technician: $200 for the first hour (one-hour minimum), $75 for each additional 30 minutes

Two-Technician Rate: $340 for the first hour (one-hour minimum), $150 for each additional 30 minutes

All repair work and estimates are provided as flat-rate pricing after the issue has been diagnosed. Due to operational costs, a minimum service charge of $200 applies to all on-site service calls, regardless of duration.

Additional charges may apply for rooftop drain access or toilet removal. Rooftop drain service is billed at $350 for the first hour.

Overtime Rates

$340 for the first hour (one-hour minimum)

$150 for each additional 30 minutes

Plus the cost of materials or specialized equipment

Camera Inspections

Camera inspections for a standard residential property are billed at $625 per hour, with a minimum of one-hour.

Flat-Rate Services

  • Flat-rate pricing is available for the following services:
  • Water heater installations
  • Toilet installations
  • Rooftop drain clearing
  • Sewer clogs
  • Fixture installations

Estimates & Approval

The on-site trip and diagnostic fee of $200 is applied once the technician diagnoses the issue. If the customer approves the proposed repair, this fee is added directly to the final estimate for the approved work.

Repipe Modifications After Completion

If, after a repipe is completed, the homeowner chooses to remodel kitchens or bathrooms and requires water lines to be relocated inside walls, this work is not included in the original repipe agreement. Any such modifications will be billed at standard time-and-material rates.

Drywall Repair Disclaimer

If drywall is cut during a service call, drywall repair is not included in our pricing. South Texas Piping LLC is not responsible for drywall repair on any wall surface, including drywall, wood, or stucco.

Sewer Backup & Drain Warranty

We are unable to warranty sewer backups or drain clogs unless a camera inspection has been performed. Without camera verification, underlying issues such as broken or collapsed lines cannot be ruled out.

Formica Countertop Notice

Due to age-related wear and existing conditions, Formica countertops may crack during sink replacements. South Texas Piping LLC is not responsible for countertop repairs resulting from pre-existing conditions.

Customer-Supplied Fixtures

We are happy to install customer-supplied fixtures, including water heaters, water softeners, faucets, toilets, and garbage disposals. However, our warranty covers labor only, not the fixture itself.

Product defects are common with online and big-box store purchases. If a customer-supplied fixture fails due to manufacturing or design defects, the customer is responsible for any additional service charges. If South Texas Piping LLC supplies the fixture, replacement will be provided at no additional cost.

For customer-supplied fixtures, South Texas Piping LLC is not responsible for removing or hauling away existing fixtures, including toilets, water heaters, dishwashers, or water softeners. When fixtures are supplied and installed by South Texas Piping LLC, haul-away costs are included in the quoted price.